Shipping Policy

This Shipping Policy explains how, when and where we ship orders placed on mercatogoods.com, operated by Mercato Goods.

1. Coverage

We currently ship only to addresses within Mexico.

2. Where orders ship from

Our products ship from our logistics partner's warehouses in China. This is why delivery takes longer than a domestic shipment.

3. Estimated times

Processing: 1 to 3 business days after your payment is confirmed, for most orders.
Transit: 8 to 20 business days after the package leaves the warehouse, depending on the product and shipping method.
Estimated total: 9 to 23 business days from payment confirmation to delivery.

These are estimates. They may be longer because of customs inspections, peak seasons, holidays, weather, hard-to-reach areas, or events beyond our control. If your order includes several products, they may arrive in separate packages on different dates.

4. Shipping cost

The shipping cost, when applicable, is shown before you confirm your payment. We will not charge you any additional shipping fees after your purchase.

5. Order tracking

Once your order ships, we will email you a tracking number. Tracking information may take a few days to update, especially while the package is in international transit or going through customs.

6. Delivery address

Please make sure your address, postal code and phone number are correct and complete before paying. If you need to correct them, write to us as soon as possible; we can only change them while the order has not yet been processed for shipping.

If the package cannot be delivered or is returned because the address is incorrect or incomplete, nobody is available to receive it, it is not picked up at the carrier's branch within the carrier's deadline, or delivery is refused, we will contact you. In those cases, the cost of reshipping is your responsibility.

7. Import taxes and procedures

Import taxes and duties for your order are already included in the price and shipping cost you pay at checkout. You will not have to pay any additional charges when you receive it. If the carrier or anyone else asks you for a payment at delivery, do not pay it and contact us.

8. Delays, loss and damage

If your order has not arrived 30 business days after it shipped, or tracking shows it as delivered but you did not receive it, write to us. We will open an investigation with the carrier and, if the package is confirmed lost, we will send you a replacement or refund the amount you paid, at your choice.

If your order arrives damaged, see our Returns Policy.