Cancellation Policy

This Cancellation Policy explains when and how you can cancel an order placed on mercatogoods.com, operated by Mercato Goods.

1. Cancelling before shipment

You can cancel your order free of charge as long as it has not been processed for shipping. Because orders are usually processed within 1 to 3 business days after payment is confirmed, we recommend requesting the cancellation as soon as possible, ideally within 12 hours of your purchase.

If the cancellation is accepted, we will refund the full amount paid, including shipping, to the same payment method you used. See the timelines in our Refund Policy.

2. How to request a cancellation

Email us at support@mercatogoods.com with the subject "Cancellation" and include your order number and the name used for the purchase. We will confirm by email whether the cancellation is accepted.

3. Orders already processed or shipped

If your order has already been processed or shipped, it can no longer be cancelled. However, once you receive it you can exercise your right to revoke the purchase under our Returns Policy.

4. Cancellations by Mercato Goods

We may cancel an order, in whole or in part, if the product is unavailable, there is an obvious error in the price or description, we cannot deliver to the address provided, or we detect signs of fraud or misuse of the payment method. In those cases we will notify you by email and refund the full amount paid for the cancelled part.